Return & Refund Policy

At Harmain Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition as received.

• Be in its original packaging with all tags (if applicable).

• Include proof of purchase or order confirmation.

To initiate a return, please contact us at harmainali9921@gmail.com before sending any item back.

Return Address:
Same as our registered business address.

Please do not send any item back without receiving return authorization from our support team. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order by emailing harmainali9921@gmail.com. Please include your order number along with clear photos or videos of the issue so we can review your claim and provide a suitable resolution.

Return Shipping

Return shipping responsibility depends on the reason for the return.

• If the return is due to a damaged, defective, or incorrect item sent by us, Harmain Mart will cover the return shipping cost.

• If the return is due to a change of mind or any reason not caused by our error, the customer will be responsible for the return shipping charges.

Non-Returnable Items

The following items are not eligible for return or refund:

• Personal care and hygiene products that have been opened or used.

• Customized or personalized products.

• Perishable goods.

• Gift cards.

• Clearance or sale items (unless damaged or incorrect).

If you are unsure whether your item qualifies for a return, please contact our customer support before placing your request.

Exchanges

If you would like to exchange an item, please contact our support team first.

Exchanges are available only for eligible products and are subject to product availability. If the requested replacement is unavailable, an alternative solution may be offered.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If your return is approved, your refund will be processed within 5–10 business days.

For Cash on Delivery (COD) orders, refunds will be issued through Bank Transfer, Easypaisa, JazzCash, or another mutually agreed payment method.

Please note that processing times may vary depending on your payment provider.

Need Help?

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: harmainali9921@gmail.com

We are committed to providing a fair, transparent, and hassle-free shopping experience for all our customers.